Terms of Service

These terms are an agreement between you and Domuvu ("Domuvu", "we"), Orange County, California, and govern your use of domuvu.com and the concept mockup services we sell. You accept them by ticking the box on the order form and placing an order. You must be at least 18 to order.

What we provide

Domuvu produces AI-generated concept images of your home, yard, or room based on photos you provide, with each image reviewed by a person before delivery. Mockups are concept visuals only. They are not construction plans, engineering drawings, architectural documents, landscape plans, or contractor bids, and must not be used as such. AI images can contain mistakes — for example, a plant that would not grow in your climate or a detail that is not to scale.

No guarantee of buildability or cost

Mockups show design possibilities, not guaranteed outcomes. Whether a concept can be built, permitted, or approved by your HOA, and what it would cost, depends on things outside our control. Domuvu makes no representation that any concept is permittable, structurally sound, code-compliant, or achievable at any particular price. Always consult a licensed contractor, architect, or engineer before building.

Turnaround

We aim to deliver within 12 hours of receiving your paid order and usable photos. That is a target, not a guarantee; larger orders or busy periods can take longer. If we cannot complete your order at all — for example, the photo is unusable — we will tell you and refund you in full.

Refunds and redos

Full refund if we haven't started on your mockups, or if we can't complete your order. Once mockups are delivered, we fix anything that's clearly off under our free redo guarantee instead of refunding. Request a redo or refund within 14 days of delivery by replying to your order email.

• Free redo guarantee: if a mockup clearly misreads your photo, ignores a style you chose, or contains an obvious error, tell us within 14 days and we will redo it at no charge.
• Style Pack orders also include one revision of your choice on top of the redo guarantee.
• Before delivery: full refund to your original payment method if you cancel before we start on your mockups, or if we cannot complete the order.
• After delivery: because the work is custom and digital, we do not refund delivered mockups for a change of mind or taste; we fix genuine problems under the redo guarantee instead.
• To request a redo or refund, reply to your order email or write to projects@ocwebwork.com. Refunds are issued through Stripe and usually appear on your statement within 5–10 business days.

Agent Plan subscription

• The Agent Plan is a recurring monthly subscription: $199/mo, 10 renders per month, billed automatically to your card through Stripe every month until you cancel. You agree to these renewal terms separately on the order form, and we repeat them in your confirmation email.
• To cancel, open the "Manage my Agent Plan" link in your confirmation email (or email us) — it takes you to a self-service page where you can cancel with one click.
• Cancellation takes effect at the end of the current billing month; you keep access until then and are not charged again. We do not refund partial months.
• Unused renders do not roll over to the next month.
• If we change the price or a material term of the plan, we will email you at least 30 days before the change takes effect so you can cancel first. We also email a reminder of these terms once a year.

Photos you upload

You confirm that you own or have permission to use every photo you upload, that it shows a property you own, occupy, or are authorized to market, and that uploading it does not violate anyone else's privacy or property rights. Please avoid photos that show people. You give us a license to store, process, and modify your photos to produce your mockups, and to send them to the AI image service we use for that purpose. If you tick the box allowing example use, you also let us show your before/after images (without your name or address) on our website and social media until you tell us to stop.

Your mockups

Once delivered, you may use your mockups for any personal or real-estate-marketing purpose, including sharing them with contractors, buyers, or on social media. You may not resell them as a service or claim they are photographs of finished work. We may keep copies as described in our Privacy Policy.

Contractor introductions

If you ask for a contractor introduction, we pass your contact details, notes, and mockups to a contractor we know of in your area, if we have one. We are not a contractor and do not perform construction. We do not guarantee any contractor's availability, licensing, pricing, or work, and any agreement you make with a contractor is between you and them. Check a contractor's license with your state licensing board before hiring.

Acceptable use

Do not use the site to upload unlawful content, images of other people's property without permission, or images meant to deceive (for example, misrepresenting a mockup as a real listing photo). We may decline or cancel an order that violates these terms and refund any payment.

Disclaimer of warranties

Except for the redo guarantee above, the service and mockups are provided "as is" and "as available," without warranties of any kind, express or implied, including fitness for a particular purpose. Some states do not allow certain warranty exclusions, so parts of this section may not apply to you.

Limitation of liability

To the fullest extent permitted by law, Domuvu is not liable for indirect, incidental, special, or consequential damages, or for any decisions you make or costs you incur based on a mockup — including construction, permitting, purchasing, or contractor costs. Our total liability for any claim relating to an order is limited to the amount you paid us for that order. Nothing in these terms limits liability that cannot be limited by law.

Disputes and governing law

These terms are governed by the laws of the State of California. We would much rather sort out any problem directly — please email us first. Any dispute that we cannot resolve will be brought in the state or federal courts located in Orange County, California, or in small claims court where eligible, and you and we agree to that venue.

Changes to these terms

We may update these terms. We will change the date at the top of this page and, for changes that affect an active subscription, email you at least 30 days in advance. The terms in force when you place an order apply to that order.

Contact

Questions about these terms? Email projects@ocwebwork.com. Domuvu, Orange County, California.