Privacy Policy

This policy explains what information Domuvu ("Domuvu", "we") collects when you use domuvu.com, how we use and share it, and the choices you have. It is written to meet the California Online Privacy Protection Act and applies to everyone who uses the site. By using the site you agree to this policy.

Information we collect

• Contact details you type into the order form: name, email address, phone number, and city.
• Photos of your home, yard, or rooms that you upload. We remove location data (GPS) from photos when they are uploaded.
• Order details: the package you bought, project type, style choices, notes you write, and your consent choices (the boxes you tick, with the date and time, and the IP address and browser used).
• Payment: handled entirely by Stripe. We receive a confirmation of payment and the last part of your order reference; we never see or store your full card number.
• Technical information that any website receives automatically: IP address, browser type, pages visited, and the date and time of your visit. Our hosting provider keeps standard server logs for a limited time for security.
• Analytics and advertising cookies (Google Analytics, Meta Pixel) — only if you click "Accept" on the cookie banner. See Cookies below.

We do not knowingly collect information from anyone under 18. The service is for adults ordering for their own home or for real estate work.

How we use it

• To create your concept mockups and deliver them to you by email.
• To send order confirmations, delivery emails, receipts, and the yearly Agent Plan reminder.
• To answer your questions and handle redos, refunds, and cancellations.
• To introduce you to a contractor — only if you ask for that on your order.
• To send marketing emails or texts — only if you opt in, and you can opt out at any time.
• To show your before/after images as examples of our work — only if you tick that box.
• To keep the site secure, prevent fraud, and meet our legal obligations.

Who we share information with

We do not sell your personal information, and we do not share it with third parties for their own marketing. We share it only with the service providers we need to run the business:

• OpenAI — your photos are sent to OpenAI's image service to create the AI mockups, together with a description of the requested style and any notes you wrote. OpenAI processes them under its business terms and does not use API data to train its models.
• Stripe — payment processing and, for the Agent Plan, subscription billing and the self-service cancellation page.
• Resend — sends our emails to you.
• Vercel and Neon — host the website, the private file storage for photos and mockups, and our database.
• Google Analytics and Meta (Facebook) Pixel — only if you accept cookies. These third parties may collect information about your visit across websites over time; we do not control their use of it. See their privacy policies for details.
• A contractor — only if you request an introduction, we pass along your name, contact details, project notes, and mockups.
• Authorities or other parties when the law requires it, or to protect our rights, customers, or the public.

Your photos and mockups

Photos and mockups are stored in private storage that is not publicly reachable; only our staff can view them, to review your order. Unless you allowed us to use your images as examples, your photos and mockups are automatically deleted 90 days after your order. You can ask us to delete them sooner at any time. If you did allow example use, you can withdraw that permission by emailing us and we will stop using the images going forward.

How long we keep information

• Photos and mockups: 90 days after the order, unless you allowed example use (see above).
• Order and contact records: as long as needed for accounting, tax, and dispute purposes (generally up to 7 years).
• Agent Plan consent records: at least 3 years, or 1 year after you cancel, whichever is longer, as California law requires.
• Failed sign-in attempts to our admin: 15 minutes.

Cookies, analytics, and "Do Not Track"

The site itself uses only what it needs to work: a session record for our own staff sign-in, and browser storage that saves your order form if you leave checkout. Analytics (Google Analytics) and advertising (Meta Pixel) cookies load only after you click "Accept" on the cookie banner — nothing is loaded before you choose. You can change your choice any time using "Cookie preferences" in the footer. If your browser sends a Global Privacy Control signal, we treat it as "Decline." We do not respond to the older "Do Not Track" browser setting beyond that.

Marketing emails and texts

We only send marketing emails or texts if you ticked the relevant box on the order form. Every marketing email includes an unsubscribe link; reply STOP to any text to opt out. Order confirmations, delivery emails, and the yearly subscription reminder are service messages and are sent regardless.

Your choices and rights

• See, correct, or delete your information: email us (address below) from the email address you ordered with and we will respond within 30 days. We may need to keep some records for accounting or legal reasons.
• Opt out of marketing using the unsubscribe link, replying STOP, or emailing us.
• Cookies: decline on the banner or change your choice under "Cookie preferences."
• Agent Plan: cancel any time from the "Manage my Agent Plan" link in your confirmation email.
• We will never treat you differently for exercising any of these choices.

California residents: you have the right to ask what personal information we have about you, to have it deleted, and to know we do not sell or share it for cross-context advertising. Use the contact details below.

Security

Data travels over encrypted connections (HTTPS). Photos and mockups live in private storage. Admin access is password-protected with rate limiting. No method of storage is completely secure, so we cannot promise absolute security, but we take reasonable steps to protect your information.

Changes to this policy

If we make a material change, we will update the date at the top of this page and, if you have an active order or subscription, email you before the change takes effect. Continued use of the site after that date means you accept the updated policy.

Contact us

Questions or requests about your information: email projects@ocwebwork.com. Domuvu, Orange County, California.